Production Support Engineer ensuring system stability and reliability for Manulife's critical services. Collaborative role bridging development and infrastructure, providing seamless service for customers.
About the role
- Senior Production Support / DevOps Engineer at Keyrus focusing on application reliability and cloud operations. Support enterprise Java-based platforms in collaboration with development teams.
Responsibilities
- Provide production support for business-critical applications, ensuring availability, performance, and reliability.
- Work closely with Java development teams to support application troubleshooting, including log analysis and root cause investigation.
- Support and monitor REST APIs and distributed application components.
- Operate and support applications deployed on Azure Kubernetes (AKS).
- Manage and support cloud services on Microsoft Azure, including:
- Azure Cosmos DB
- Azure SQL Server
- Azure Static Web Apps
- Blob Storage
- Support Snowflake environments for data access and operational troubleshooting.
- Perform Unix/Linux operational tasks and environment-level troubleshooting.
- Execute and support DevOps processes, including deployments, releases, and environment validation.
- Implement and use monitoring and observability practices to proactively identify incidents.
- Handle incidents, service requests, and changes using ServiceNow.
- Manage batch processing and scheduling activities using Control-M.
- Maintain technical and operational documentation in Confluence.
- Use GitHub and Azure DevOps (ADO) for source control, pipelines, and collaboration.
- Collaborate within Agile delivery teams and contribute to continuous service improvement.
Requirements
- At least 5 years of strong experience in Production Support / DevOps roles within enterprise environments.
- Hands-on experience supporting Java applications, including troubleshooting and log analysis.
- Experience with Unix/Linux systems is a good-to-have.
- Experience supporting APIs and service-based architectures.
- Strong experience with Microsoft Azure, including:
- Kubernetes (AKS)
- Azure Cosmos DB
- Azure SQL Server
- Azure Static Web Apps
- Blob Storage
- Proficiency in SQL
- Experience with GitHub
- Good understanding of DevOps practices and operational workflows.
- Experience with Monitoring and Observability tools, preferably Dynatrace.
- Experience with Snowflake is a good to have (available to upskill)
Benefits
- 18 paid leaves + 9 public holidays
- ₹5L medical insurance + ₹10L accident insurance
- Competitive fixed salary with EPF & statutory benefits
- International consulting exposure with Keyrus clients
- Discretionary Bonus Scheme
- Referral Bonus Scheme
- Training & Development via KLX (Keyrus Learning Experience)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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