Production Support Engineer ensuring system stability and reliability for Manulife's critical services. Collaborative role bridging development and infrastructure, providing seamless service for customers.
About the role
- Production Engineer managing database operations at Palantir, ensuring reliability and availability of data systems. Involved in architecture, design, and maintenance of production databases in various environments.
Responsibilities
- Build and maintain software that automates the routine maintenance tasks involved in deploying and running production databases
- Participate in regular on-call rotations
- Troubleshoot, diagnose, and remediate issues that arise in the stability and reliability of production database systems
- Participate in post-incident reviews and take ownership of follow up actions
- Manage and execute large scale migrations of the fleet of databases we run
- Collaborate closely with customer facing teams when responding to incidents or when assisting them in setting up new installations of databases
- Work with database engineering teams and infrastructure teams to build resilient and highly available database systems
- Continuously invest in documentation, metrics, monitors and other troubleshooting tools
- Build deep expertise and experience in production systems (Kubernetes, cloud environments, Cassandra, Elasticsearch, etc.) and share that knowledge amongst the team
Requirements
- Engineering background in Computer Science, Mathematics, Software Engineering, Physics or similar field.
- Experience writing code a variety of programmin languages such as Java, Python, and Go, as part of a past role or personal projects.
- Experience with cloud and deployment technologies such as Kubernetes, Helm, AWS, GCP, Azure, and Openshift.
- Experience with database technologies such as Cassandra, Elasticsearch and Kafka.
- A solid foundation in Linux and web service fundamentals.
- Familiarity with observability tools such as Grafana and Prometheus.
- Strong written and verbal communication and the ability to iterate quickly with teammates and incorporate feedback.
Benefits
- Promoting health and well-being across all areas of Palantirians’ lives
- Reasonable accommodation for those living with a disability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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