Production Support Engineer ensuring system stability and reliability for Manulife's critical services. Collaborative role bridging development and infrastructure, providing seamless service for customers.
About the role
- Senior Production Engineer (SRE) at Legion building and operating a secure AWS/Kubernetes platform. Focused on automation, reliability, and infrastructure as code.
Responsibilities
- Support and operate Legion’s AWS-based cloud platform and Kubernetes (EKS) environments.
- Leverage GenAI tools (e.g., Claude Code, Codex, or similar) to accelerate infrastructure development, automation, and auto-remediation of common production issues.
- Build and maintain infrastructure-as-code using Terraform.
- Develop automation and internal tooling using Go or Python.
- Improve CI/CD pipelines to increase deployment safety and velocity.
- Define and improve monitoring, alerting, and observability systems.
- Respond to production incidents, conduct root cause analysis, and implement systemic improvements.
- Develop and automate operational runbooks and remediation workflows.
- Support production deployments, including during off-hours as needed.
Requirements
- 5-8+ years of experience in SRE, DevOps, or SaaS production operations.
- 3+ years of hands-on experience operating production workloads in AWS.
- 5+ years of experience with observability tools such as Datadog, CloudWatch, ELK stack, Prometheus, or similar.
- 3+ years experience with Terraform and infrastructure-as-code practices, including managing complex multi-region deployments with module based configurations.
- 3+ years of experience with containerized environments using Docker and Kubernetes (EKS preferred); familiarity with Helm.
- Proficiency in Go or Python (or similar programming language).
- Experience building and maintaining CI/CD systems (Git-based workflows, Argo, Jenkins or similar).
- Strong Linux/Unix systems experience.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Benefits
- Health Benefits
- Paid Time Off and Paid Holidays
- Equity
- Monthly Wellness Reimbursement
- Meal Vouchers
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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