Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
About the role
- Product Support Engineer providing technical support for Wabtec UK train systems and components. Ensuring customer satisfaction through effective on-site service and troubleshooting when required.
Responsibilities
- Respond to call-out requests and liaise directly with customers to access trains.
- Diagnose faults using structured work instructions.
- Determine the most effective solution to return trains to service.
- Replace faulty parts on-site or escalate if replacement isn’t possible.
- Conduct thorough testing before handing the train back to the customer.
- Maintain a strong customer-centric approach in all interactions.
Requirements
- ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
- Strong technical aptitude with proven fault-finding abilities.
- Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics).
- Competent IT skills, particularly with MS Excel and laptop/tablet devices.
- Capable of compiling clear and accurate technical reports.
- Strong organisational skills with the ability to manage workload independently.
- Excellent interpersonal skills.
- Legal authorisation to work in the United Kingdom is required.
Benefits
- Private healthcare
- Remote work options
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.
Director of Technical Support Engineering managing EnterpriseRX level 3 support operations. Leading a team to resolve complex technical issues and ensure exceptional service to customers.
Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.
Support Engineer responsible for L2/L3 technical support for Vendavo's products. Bridging technical support, business understanding, and customer service in a highly technical role.
Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.