Hybrid Product Owner – User-facing Platforms

at Blood Cancer UK

• Job title: Product Owner – User-facing Platforms
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £48,000 - £52,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Product Owner managing the Blood Cancer UK website and user-facing platforms. Responsible for backlog management, sprint planning, and ensuring digital platform quality.

Responsibilities

• Own the day-to-day backlog for the website; work with the agency to plan and run sprints; ensure prioritisation reflects organisational needs and agreed roadmap.
• Lead and enforce the content governance model, ensuring all site content is accurate, up to date, accessible and owned by the right people; surface underdeveloped sections for roadmap consideration.
• For small releases, lead UAT and release testing; for larger redesigns, coordinate with Innovation, UX and Content to ensure comprehensive testing and sign-off.
• Ensure the website meets accessibility standards, performs well in search, and delivers strong technical performance (speed, usability, stability). Highlight risks and work with the agency to resolve issues.
• Act as first point of contact for website development requests; manage expectations; communicate sprint and release plans clearly.
• Identify opportunities and gaps in the website experience; surface evidence and recommendations to the Product & Platforms Lead for inclusion in the long-term roadmap.
• Build a strong, collaborative relationship with the development agency; ensure clarity of requirements; monitor delivery quality; maintain predictable sprint cadence.
• Uphold privacy, security, accessibility and content standards across the site; ensure all changes are delivered with the appropriate checks in place.
• In time, take on day-to-day responsibility for other user-facing platforms (such as the shop and lottery), making sure they continue to improve in performance, accessibility and user experience.

Requirements

• Strong understanding of web accessibility standards and inclusive design.
• Familiarity with SEO and analytics, and how to use evidence to inform product decisions.
• Knowledge of CMS and content-heavy site management.
• Awareness of digital governance, data privacy and security considerations.
• Skilled in backlog management, sprint planning and coordinating agile delivery.
• Confident working with agencies; able to translate requirements and hold suppliers to account.
• Able to balance short-term fixes with long-term improvements, making smart trade-offs.
• Strong communicator with internal and external stakeholders; able to set expectations clearly.
• Detail-focused when testing and releasing changes; pragmatic in problem-solving.
• Proven experience managing CMS-driven websites and content governance at scale.
• Track record of managing delivery through an external web agency or vendor.
• Hands-on experience running sprints, backlogs and release processes.
• Experience ensuring websites meet accessibility and performance standards.
• Familiarity with SEO and analytics, and using evidence to shape prioritisation.