Product Operations leader at Clay managing cross - functional teams and establishing product launch frameworks. Driving strategic alignment and customer feedback to ensure operational excellence.
About the role
- Product Operations Manager overseeing roadmap, communication, and internal tooling for public-sector SaaS products. Enabling product leaders to enhance operational efficiency and documentation practices.
Responsibilities
- Oversee the roadmap planning process: drive product managers to deliverables for QBRs and executive team readouts.
- Serve as Aha! administrator: configure, maintain, and optimize workflows, custom views, dashboards, integrations.
- Define and oversee product operational cadence: weekly meetings, decision
- Track dependencies, risks, and cross-team alignment (e.g. UX, engineering, QA, go-to-market).
- Facilitate communication of roadmap updates, release changes, and feature status across the organization.
- Lead a team of technical writers / content developers responsible for product documentation, release notes, user manuals, API documentation, etc.
- Ensure documentation is early, maintained, accurate, and aligned with development cycles.
- Define key metrics for product operations effectiveness (planning accuracy, documentation coverage, stakeholder satisfaction).
- Monitor and report on product management operational health, process bottlenecks, and areas for improvement.
- Partner with Product Directors, PMs and Product Owners to ensure process alignment and transparency.
- Drive clarity in roadmap shifts.
- Develop and deliver training, playbooks, and onboarding materials for new product team members on process, tooling, and documentation practices.
- Lead change management efforts to roll out new product operations improvements or tooling changes.
Requirements
- 5+ years in product operations, product strategy, program management, or related operations roles in software / SaaS environments.
- Experience administering and managing product management tools (Aha! strongly preferred; Atlassian Jira, Confluence, etc.).
- Demonstrated success in establishing or scaling product development and operational processes (roadmapping, prioritization, release planning) in a fast-paced environment.
- Strong organizational skills, attention to detail, and ability to handle multiple moving parts and stakeholders.
- Excellent written and verbal communication skills; able to translate between technical and non-technical stakeholders.
- Data-driven mindset: able to define and monitor KPIs, identify process improvements through metrics and feedback.
- Proven ability to influence without authoritarian control—collaborative, facilitative leadership style.
Benefits
- Competitive salary and benefits package.
- Supportive hybrid schedule with collaborative, fun working environment.
- Opportunities for professional growth and skill development.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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