Transforming Processes Manager operationalising AI to enhance customer journeys and colleague experiences at Lloyds Banking Group. Focused on innovative strategies in a collaborative team environment.
Responsibilities
operationalise AI across customer journeys and colleague experiences
ensure business is optimised for AI-driven customer experiences
develop and embed an Operationalisation Framework for AI
establish business practices for AI performance and governance
optimize customer data flows for actionable insights
Requirements
track record of operationalising new working practices across channels
experience of optimising business processes for AI
ability to set strategic direction and gain stakeholder buy-in
collaboration with data teams for actionable insights
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