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BC
Hybrid Process Improvement Analyst – P&C Claims
Posted 5 months ago
About the role
- Process Improvement Analyst analyzing and optimizing P&C claims processes at Berkshire Hathaway GUARD Insurance Companies. Collaborating with teams to enhance efficiency and client satisfaction in insurance workflows.
Responsibilities
- Conduct comprehensive analyses of existing P&C insurance claims processes, identifying inefficiencies and improvement opportunities across policy administration, claims, and underwriting functions.
- Define business requirements needed to enable target state processes.
- Assist in the design and propose improved processes that align with P&C insurance best practices and organizational goals.
- Collaborate with cross-functional teams to implement new or improved P&C insurance processes, ensuring smooth transitions.
- Establish and monitor key performance indicators (KPIs) for P&C insurance processes to track improvements and identify areas needing attention.
- Support change management initiatives by developing training materials and assisting in stakeholder communication.
- Manage small to medium-sized process improvement projects within the P&C insurance context.
- Design and deliver training programs for P&C insurance processes, ensuring that employees across different departments understand new or improved workflows.
- Develop comprehensive training materials and conduct workshops to facilitate the adoption of process changes.
Requirements
- 3-5 years of experience in business process management, specifically within the property and casualty insurance industry.
- Must demonstrate experience in process improvement, data and analytics, and/or operational transformation.
- Deep understanding of P&C insurance claims workflows is required
- Knowledge of process improvement methodologies such as Lean, and/or Six Sigma.
- Proficiency in documenting P&C insurance processes, including creating detailed process flows, standard operating procedures, and training materials with meticulous attention to detail.
- Experience with business process management tools and software.
- Strong project management and business analysis skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and stakeholder management skills.
- *Applicants must be authorized to work in the U.S. without current or future sponsorship*
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
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