Hybrid People Administrator

at South West Water

• Job title: People Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £27,000 - £28,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Exeter, United Kingdom

About the role

• People Administrator managing HR queries and support for South West Water in Exeter, ensuring compliance and continuous improvement.

Responsibilities

• Act as the first point of contact for HR queries via phone, email, and internal systems.
• Provide accurate and timely advice on HR policies, procedures, and processes.
• Maintain and update employee records, ensuring compliance with data protection regulations.
• Support the administration of onboarding, and induction processes.
• Assist with payroll and benefits administration, ensuring accuracy and confidentiality.
• Generate HR reports and maintain HR databases.
• Escalate complex queries to the People Experience Advisors or relevant specialist teams.
• Contribute to continuous improvement of HR processes and customer service delivery.

Requirements

• Previous experience in an HR, customer service, or administrative role.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office and HR information systems.
• Knowledge of HR policies, procedures, and employment legislation (desirable).

Benefits

• Generous holiday allowance plus bank holidays
• Localised incentives and weekly recognition
• Subsidised on-site Costa
• Coaching, training and development opportunities
• Buy or sell annual leave to offer you extra flexibility
• Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
• We offer free car parking at the majority of our sites
• Take up to 26 weeks’ additional maternity leave
• Share your parental leave and split your time off to care for your child how you choose
• Invest in Pennon Group plc through our employee share schemes
• We support our people by offering a free, confidential Employee Assistance Programme
• Look after your wellbeing with our Champion Health support platform
• Enjoy free eye tests and discounts on frames and lenses at Specsavers
• Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
• A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
• A discretionary Bonus
• Competitive Contributory Pension