Senior Talent Partner at Zopa driving talent acquisition for technology roles in a hybrid work environment. Focusing on sourcing top talent and building strong relationships across the business.
About the role
- Manage Small Fleets client portfolio at Element Fleet Management. Lead operational coordination, digital module rollout, SLA delivery, and cross-functional escalation to ensure client satisfaction.
Responsibilities
- Actuar como punto único de contacto frente los clientes del portafolio Small Fleets
- Seguimiento y coordinación de solicitudes operativas con equipos multidisciplinarios (Compras, EOL, Billing, Collections, Gestorías, Mantenimiento, Seguro, etc.)
- Comunicación oportuna y efectiva de avances de múltiples procesos abiertos con los clientes asignados
- Asegurar la reimplementación de los módulos digitales al total del portafolio asignado
- Identificar áreas de oportunidad en los procesos de digitalización y comunicarlas según procesos institucionales
- Proponer mejoras en los módulos digitales tomando en cuenta la verbalización de los usuarios
- Dar seguimiento y visibilidad de solicitudes recibidas a través de los módulos digitales “Mis Compras, Mis Ventas, Mis Gestorías” y asegurar la carga de respuestas en tiempo y dentro de las herramientas
- Garantizar la satisfacción del cliente durante el ciclo completo del arrendamiento mediante seguimiento y coordinación dentro de SLAs
- Coordinar con el equipo Comercial para atender y escalar situaciones que puedan afectar relaciones comerciales
- Desarrollar y fortalecer relaciones ejecutivas y colaborativas con clientes y áreas internas
Requirements
- Licenciatura: Admin. De Empresas, Industria de la hospitalidad o Ingeniería
- Inglés: +50% hablado y escrito
- Al menos 3 años de experiencia en Servicio a Clientes (Manejo de portafolio de clientes, KAM o similar)
- Experiencia en coordinación de equipos multidisciplinarios para el cumplimiento de solicitudes de los clientes
- Excelente comunicación verbal y escrita
- Habilidades de Liderazgo (Formal o Informal)
- Abierto al cambio con enfoque en soluciones; en ocasiones con información parcial
- Toma de decisión bajo presión con análisis de riesgo
- Excelente seguimiento a tareas y disciplina operativa
- Desarrollo y fortalecimiento de relaciones externas e internas
- Disposición a someterse a verificación de antecedentes pre-empleo
Benefits
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Disability-related accommodations during the application and interview process available upon request
- Equal opportunity employer committed to diversity, equity, inclusion, and belonging
- Candidates must be willing to comply with a pre-employment background check
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Training Partner in the Workforce Benefits Division creating and delivering curriculum for adult learning. Collaborating with business leaders on training solutions and project management.
Client Delivery Partner managing the end - to - end lifecycle of Belfast - based resources at Vantage Point Global. Promoting roles, recruitment, onboarding, and client relationship management while ensuring client satisfaction.
Senior Talent Partner driving tech hiring strategies and processes tailored for high - growth clients. Collaborating directly with employers to enhance their talent acquisition practices.
Senior Talent Acquisition Partner designing talent strategies and hiring processes for tech clients. Collaborating cross - functionally to ensure a seamless candidate experience.
Experience Partner responsible for managing complex client relationships and driving growth. Leading strategic consultations and overseeing implementation in the GovTech industry.
Partner responsible for acquiring and executing M&A projects in core sectors for Clairfield International. Collaborating with global teams and overseeing project management in a professional setting.
Freelance real estate agent developing their geographical specialty and acquiring properties for sale and rental in Germany. Enjoy time flexibility and extensive marketing support with RE/MAX.
People & Talent Business Partner responsible for recruiting and engaging with clients in diverse sectors. Joining an HR firm that supports organizations globally.
Engagement and Integration Lead driving alignment and performance for Revenue at S&P Global Market Intelligence. Responsible for change management, revenue integration, and team development.