Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Operations Specialist ensuring legal documents meet content and formatting standards. Verifying document accuracy and collaborating with team members in a dynamic operations environment.
Responsibilities
- Process legal documents (e.g., court opinions, agency decisions, bankruptcy filings) ensuring they meet content and formatting standards.
- Verify that documents are complete, accurate, and ready for online publication in accordance with Lexis guidelines and deadlines.
- Monitor queues and systems to track document status and ensure timely delivery.
- Identify and escalate any issues related to document quality, completeness, or access.
- Collaborate with team members and supervisors to meet daily and weekly content targets.
- Maintain accurate records of processing activity and report progress as required.
- Follow documented workflows and standard operating procedures (SOPs) for content operations.
Requirements
- Must be a bachelor's degree holder
- Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
- Ability to work with deadlines
- Has great attention to detail
- Excellent English oral and written communication skills
- At least 1-2 years BPO/shared service or relevant experience
- Fresh graduates can be accommodated depending on communication skills and behavioral aspect
- Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
Benefits
- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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