Analista Sênior de Melhoria Contínua e Processos na DMS Logistics. Focado em otimização e gestão de processos operacionais para eficiência e performance.
About the role
- Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
Responsibilities
- Direct management and oversight of Level 1 operational services.
- Execute a transformation plan to enhance Level 1 services and manage the revised service
- Implementation of Observability telemetry to monitor critical business services
- Develop and implement strategies to reduce manual work by leveraging automation and Gen AI
- Identify and implement Shift-Left strategies to migrate work from Level 2 (as goal is for this function to handle 80% of production issues)
- Implement a model to oversee Batch processing end to end - this will involve the identification of batch critical flows to ensure all business SLAs are achieved
Requirements
- 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 8+ years of experience and expertise in platforms and application support within a financial services organization
- 8+ years of experience and expertise in incident prevention methodologies, risk management frameworks, and operational excellence principles
- 8+ years of experience and expertise in cloud infrastructure, containerization platforms, application monitoring tools, and security technologies
- 4+ years of Management experience
- 4+ years of Site Reliability Engineering experience
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
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