Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- Director of Value Based Care Operations leading execution of value-based care programs across the enterprise. Partnering across teams to deliver results aligned to enterprise goals.
Responsibilities
- Lead end-to-end execution of value-based care programs, ensuring alignment between program requirements and operational delivery
- Drive execution across cross-functional teams, holding stakeholders accountable for delivery against defined timelines and objectives
- Identify and resolve operational barriers impacting program implementation and ongoing execution
- Establish and enforce operational workflows, governance, and accountability structures across programs
- Ensure operational readiness for new program implementations, contract changes, and model updates
- Oversee execution of initiatives designed to improve program delivery and provider engagement
- Partner with performance and analytics teams to translate insights into actionable operational changes
- Align operational processes with contractual requirements, measurement methodologies, and financial expectations
- Drive prioritization and sequencing of operational initiatives across enterprise stakeholders
- Serve as escalation point for complex operational issues impacting value-based care program execution
- Lead implementation of standardized processes supporting attribution, reporting inputs, and operational execution
- Provide clear updates to leadership on execution progress, risks, and mitigation actions
- Build and lead a team responsible for value-based care program operations and delivery
Requirements
- Bachelor's degree and 10 years of experience
- In lieu of degree, 12+ years of experience in related field
- Demonstrated experience leading execution of complex, cross-functional healthcare programs in both Commercial and Medicare Advantage
- Strong understanding of value-based care program structures and operational requirements
- Experience working across clinical, financial, and operational domains
- Experience working with provider organizations, health systems, and clinically integrated networks
- Proven ability to operate effectively in matrixed or federated environments
Benefits
- Medical, dental, and vision coverage along with numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs and tuition reimbursement for continued education
- 401k match
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