Operations Manager driving operational excellence across key processes at a growing B2B fintech. Overseeing payments, collections, and financial processes while implementing automation strategies.
Responsibilities
Oversee and optimize core operational processes across multiple verticals, including payments, collections, and related support functions.
Develop, document, and refine operational policies, procedures, and workflows to improve accuracy, scalability, and efficiency.
Identify and implement automation opportunities, including AI-powered solutions that enhance process efficiency, forecasting, and decision support.
Monitor operational performance through data-driven KPIs and SLAs, ensuring consistency and accountability across teams and partners.
Lead and deliver non-technical projects focused on operational or commercial improvements.
Collaborate cross-functionally with finance, product, engineering, and customer support to ensure seamless execution and continuous process improvement.
Support servicing agents with complex queries and automation challenges, helping remove blockers and enabling higher efficiency across teams.
Maintain compliance with relevant laws, regulations, and internal risk policies.
Act as a key contributor to the wider operations strategy, helping shape how Two delivers a best-in-class experience to customers and partners.
Requirements
Passion for building best-in-class operations with a proven track record of driving measurable improvements at scale.
Strong analytical skills and attention to detail—you can spot issues and dive deep to solve problems.
Proactive and autonomous—able to quickly understand complex workflows and take ownership of processes, identifying what needs to be done and driving improvements independently.
Comfortable leveraging AI tools, large language models (LLMs), automation platforms, and data tools to streamline workflows and enhance decision-making.
Strong communication and collaboration skills to work effectively across teams and with external partners.
Experience in start-ups, payments, or business lending is a plus, but not required.
Benefits
💪 Annual wellbeing allowance – spend it on anything that supports your mental or physical health
📚 Learning & development budget – annual allowance to invest in training, courses, or resources
📱 Phone support – contribution towards a new phone every 24 months, starting after 6 months with us
🚀 Impactful work – shape the future of B2B payments on a cutting-edge fintech platform
🌍 Flexible working – a mix of remote and in-office working, depending on your location
🌴 25 days of paid holiday – plus public holidays, wherever you’re based
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