Operations Supervisor supervising donor flow and compliance in the plasma center. Maintaining the highest production standards and ensuring a clean and safe working environment.
About the role
- Operations Manager overseeing Kuunda’s embedded finance ecosystem and ensuring operational excellence. Responsible for collections, compliance, liquidity, and back-office support with a strategic mindset.
Responsibilities
- Lead country operations processes
- Identify and resolve bottlenecks, inefficiencies, and risks in daily operations
- Drive automation initiatives to streamline tasks and unlock capacity for higher-value activities
- Establish and enforce SOPs aligned with group standards while tailoring to local market dynamics
- Serve as a bridge between operations and product teams, ensuring long-term sustainability
- Monitor liquidity to ensure uninterrupted product availability
- Lead planning and forecasting activities
- Act as primary liaison with financial institutions on funding and compliance
- Provide operational input into partner negotiations to support Kuunda’s scaling needs
- Oversee collections performance across partners, ensuring recovery targets are met
- Lead regular performance reviews, converting insights into actionable strategies
- Implement data-driven risk mitigation measures to strengthen portfolio health
- Design incentives and accountability frameworks to drive strong team performance
- Align field collections with digital tools to create cohesive multi-channel strategies
- Deliver consolidated performance reports with actionable insights for leadership
- Use analytics platforms to monitor trends, operational SLAs, and funding requirements
- Oversee efficient back-office operations, ensuring rapid, accurate partner support
- Monitor support systems and coordinate interventions to minimize downtime or issues
- Build internal and partner capability through training programs on compliance and operational best practices
- Cultivate strong relationships with financial institutions and ecosystem partners
- Provide transparent, data-driven insights to strengthen collaboration
- Support the Country Director with operational intelligence for partner engagements
Requirements
- 5+ years in operational leadership, ideally in fintech, financial services, telco or similar high-growth environments
- Proven ability to design and scale efficient workflows across operations
- Hands-on experience in liquidity planning, forecasting, and managing institutional relationships
- Strong background in collections strategy, analytics, and risk management
- Proficiency with data analysis and workflow management tools
- Demonstrated success in partner engagement and compliance management
- Experience leading automation initiatives and optimizing support functions
- Skilled in training and capability building
Benefits
- Competitive salary and performance-based bonus
- Professional development and career growth opportunities
- Flexible work arrangements and an inclusive culture
- An exciting environment at the forefront of fintech innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Operations Supervisor managing tasks within a plasma center and overseeing donor flow. Ensuring compliance with regulations and maintaining production standards in a healthcare company.
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