Hybrid Operations Group Manager – Global Delivery and Strategic Engagement

at U.S. Bank

• Job title: Operations Group Manager – Global Delivery and Strategic Engagement
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $170,255 - $200,300 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Minneapolis, United States

About the role

• U.S. Bank operations manager leading external workforce strategy, stakeholder engagement, and enterprise adoption. Manages partnerships, RFX coordination, and global capability outreach.

Responsibilities

• Serve as the strategic engagement lead and SME across the team, representing the function in executive meetings and enterprise forums
• Drive internal communications and marketing efforts to promote external workforce initiatives and adoption
• Coordinate product and service demonstrations to internal stakeholders and potential partners
• Monitor and report on industry trends and market developments to inform strategy and positioning
• Lead RFX coordination efforts in partnership with Enterprise Procurement & Partnerships (EPP)
• Build and manage a pipeline of strategic opportunities and partnerships
• Serve as a key partner to executive leadership, participate in high-level meetings, and act as a primary liaison for stakeholder engagement
• Travel internationally up to 25% to support global capabilities and relationship-building
• Act as a likely successor position and play a critical role in building the pipeline of future opportunities and partnerships

Requirements

• Management/supervisory experience
• 10 or more years of banking or other relevant experience
• Ability to travel internationally up to 25% of the time
• Bachelor's degree in Business, Finance, Accounting or relevant field (preferred)
• Proven experience working within a Global Capabilities Center (GCC) or captive model (preferred)
• Strong executive presence and ability to influence at senior levels (preferred)
• Demonstrated success in strategic planning, stakeholder engagement, and change adoption (preferred)
• Experience with internal communications, marketing, or stakeholder engagement strategies (preferred)
• Strong analytical, decision-making, and problem-solving skills (preferred)
• Considerable tact, diplomacy and people skills (preferred)
• Ability to comply with U.S. Bank policies and procedures and pass background checks; may be subject to FINRA, NMLS, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act or federal guidelines

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution and pension
• Hybrid/flexible schedule (in-office expectation of 3 or more days per week)