Senior operational leader driving Casualty operations at Sedgwick, ensuring performance management and strategic alignment across services and regions.
About the role
- Operations Analyst maintaining customer relationships through quality support at Ecomicro. Focused on customer feedback and improving their journey in digital platforms.
Responsibilities
- Maintain relationships with customers via chat, providing high-quality support and assistance.
- Identify opportunities to improve the customer experience, proactively offering suggestions.
- Continuously test the product with a focus on the customer's journey within the platform.
- Act as a bridge between customers and other company departments, embodying our values in all interactions and communicating improvement opportunities to internal teams.
- Conduct research and collect suggestions and feedback.
- Help customers use the product more effectively.
- Encourage high-performing customer outcomes, retain customers, and re-engage disengaged users.
- Ability to communicate clearly, concisely, and effectively through online channels such as email, instant messaging, and video calls.
- Adaptability and efficiency in a remote work environment.
Requirements
- High school diploma (or equivalent)
- Initiative, willingness to learn, and curiosity.
- Strong verbal and written communication skills.
- Commitment to achieving results.
- Customer-centric mindset.
- Ownership mentality and problem-solving orientation.
- Experience in customer support via chat or other online communication channels.
- Advanced English communication skills (reading and writing).
- Experience with Confluence, Jira, Google Workspace, and Slack.
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