Service Technician installing and servicing equipment for ENGEL Machinery. Provides training and support remotely at customer sites for injection molding machinery.
About the role
- Onsite Field Service Engineer providing product support for Illumina's products. Responsible for installation, repair, and customer support in the Raleigh-Durham area.
Responsibilities
- Provide on-site customer product support for Illumina's products
- Applies company policies and procedures to resolve a variety of issues
- Determines a course of action based on guidelines
- Modifies processes and methods as required
- Works on assignments of moderate scope where problem solving requires application of learned techniques
- Builds productive working relationships internally and externally
- Provides standard professional guidance and collaborates to resolve mutual problems
- Works autonomously and receives little instruction on day-to-day work/new assignments
- Exercises judgment within defined procedures and practices to determine appropriate action
- Install, upgrade, repair, and maintain instrument systems at customer site
- Troubleshoot and repair system problems
- Submit service reports, expense reports, and "Bug" reports in a timely manner
- Enter work performed in service database in a timely manner
- Maintain accurate service spares inventory
- Revise/review SOPs
- Demonstrated ability to align optical systems
Requirements
- Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
- Must be highly motivated and have problem-solving ability
- Ability to operate as an independent contributor and as a cooperative member of a team
- Excellent verbal and written communications skills
- Biotechnology/Biomedical industry knowledge, or applicable military experience
- Demonstrated experience using electronic troubleshooting equipment; e.g. DVM, Oscilloscope, etc.
- Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
- Technical knowledge of computer hardware, Windows OS, and networking
- Planning, scheduling, and prioritization skills
Benefits
- access to genomics sequencing
- family planning
- health/dental/vision
- retirement benefits
- paid time off
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