Field Service Engineer responsible for maintaining and troubleshooting battery energy storage systems. Providing technical support and ensuring customer satisfaction in the USA.
About the role
- Field Service Engineer providing technical support and training for Optos instrumentation at customer sites. Engaging with customers for installation, maintenance, and operational excellence.
Responsibilities
- Provide field service support to Optos customer base
- Install, repair, perform preventive maintenance and train customers in the use and care of Optos instrumentation
- Support marketing shows when required
- Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer
- Provide optimum customer satisfaction on all Optos products and services
- Install, repair, perform preventive maintenance, and retrofit Optos instrument products
- Support customers on the operational aspects of the instrument, equipment and software
- Install and maintain wired computer networks
- Complete and submit all Regulatory and company required documentation
- Provide remote diagnosis/repair support when needed
- Relay field repetitive failures/quality issues to internal support specialists
- Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner
- Test repaired instruments in all operating modes per specification
- Represent Optos at technical shows and exhibitions as required
Requirements
- Bachelor’s degree or equivalent technical education gained through work experiences
- Previous field service experience in the medical device industry is a plus
- Basic wired and wireless network integration experience
- Skilled in instrument operation, test, maintenance, alignment, and repair procedure
- Ability to produce high quality work under pressure and within tight timescales
- An ability to work within tight deadlines and manage time effectively
- Strong team player with flexible attitude to work priorities
- Excellent written and verbal communication skills
- Good computer skills (MS Office applications)
Benefits
- Competitive compensation and benefits package
Job title
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