Field Service Technician repairing lift trucks for Crown Equipment Corporation, a global leader in material handling. Troubleshooting and maintaining equipment while providing excellent customer service.
About the role
- Field Service Engineer responsible for maintaining and troubleshooting battery energy storage systems. Providing technical support and ensuring customer satisfaction in the USA.
Responsibilities
- Maintain strong customer relationships through professional communication and support.
- Diagnosing and troubleshoot electrical, mechanical and software issues for battery systems both remotely and on-site.
- Manage third party contractors.
- Provide onsite technical support and training to customers on system operation and safety.
- Document service activities, maintenance records, and technical reports accurately.
- Ensure compliance with industry safety standards and environmental regulations.
- Respond to emergency service requests and resolve issues under time-sensitive conditions.
- Ensure compliance with contractual terms, conditions, and service-level agreements.
Requirements
- Bachelor's degree in electrical engineering, Mechanical Engineering, or related field (or equivalent technical experience).
- 3-5 years of proven experience in field service, preferably within battery systems, energy storage, or power electronics.
- Strong knowledge of electrical systems, troubleshooting, and diagnostic tools.
- Ability to travel frequently to customer sites.
Benefits
- Equal Opportunity Employer
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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