Director of Steam Turbine Service Engineering at Mitsubishi Power. Leading engineering efforts in service operations and executing repairs for steam turbines.
About the role
- Senior Product Service Engineer at Caterpillar ensuring successful performance of Large Mining Trucks. Collaborating with dealers and customers, leading problem resolution, and improving product quality and performance.
Responsibilities
- Support our End-to-End Built-In Quality by developing defect detection and driving defect reduction, speeding field recovery, and improving fleet reliability.
- Provide hands‑on leadership supporting commissioning and complex field deployments.
- Improve serviceability and repair procedures to support long‑term fleet growth.
- Evaluate the results to identify functional deficiencies.
- Capture and share lessons learned and Best Practices from a problem-solving effort.
- Advocate on behalf of the dealer and customer and drive effective solutions to technical challenges.
- Ensure seamless collaboration and alignment with internal and external teams.
- Maintain strong internal and external relationships via delivery of commitments, open communication, and ongoing feedback.
- Resolve customer complaints or complex problems by troubleshooting root causes and organizing appropriate subject matter experts, then leading problem resolution and field validation efforts with appropriate sense of urgency.
- Write technical specifications and instructions to ensure effective product service that results in a high level of product reliability and performance.
Requirements
- Bachelor’s degree in engineering.
- Large Mining Trucks and/or mining equipment experience.
- Product support experience.
- Knowledge or experience in systems used by Cat product support.
- Hands on field or shop experience as mechanic or technician.
- Deep knowledge of assembly, maintenance, service, and repair best practices, tooling, support equipment, and processes.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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