Hybrid Onboarding Specialist

at Prudential Financial

• Job title: Onboarding Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $53,700 - $83,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Newark, United States

About the role

• Onboarding Specialist for Prudential’s Structured Settlements Business, handling onboarding processes and operational activities in a hybrid role.

Responsibilities

• Establishing new sales in our New Business System
• Processing broker commission payments
• Monitoring and managing assigned pending cases and upcoming first payments
• Performing good order review of required forms and documents
• Recommending service and workflow improvements
• Maintaining department Service Level Agreements, department production, and quality standards
• Providing support and assistance to other internal teams as needed

Requirements

• Bachelor's Degree
• Minimum of 2 years of relevant business/professional experience
• Customer-focused attitude including the understanding of the importance of maintaining our customer base
• Possess excellent attention to detail
• Ability to work as part of a team, but also requires ability to work independently and provide timely results
• Strong verbal and written communication skills
• Excellent time management skills with the ability to adjust priorities to meet changing business needs
• Proficient with Microsoft Office (MSWord, Excel, PowerPoint, Outlook, SharePoint, OneNote)

Benefits

• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO)
• Leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.