Dialer Administrator providing day - to - day administration and support for high - volume contact center operations. Analyzing, troubleshooting, and developing operational functions of the Contact Center platform.
About the role
- NetSuite Administrator managing the NetSuite OneWorld ERP and improving finance processes. Supporting system integrations and ensuring accuracy in accounting as part of a dynamic finance team.
Responsibilities
- Manage and administer the NetSuite OneWorld platform, including user setup, roles, permissions, workflows, and saved searches.
- Maintain and extend custom fields, forms, scripts, and workflows to support evolving business requirements.
- Oversee integrations with connected systems (e.g., Tipalti, Expensify, billing platforms, PSA).
- Ensure system security, data integrity, and adherence to compliance standards.
- Manage system upgrades, testing, and deployment of new features.
- Identify and implement improvements in financial processes.
- Support automation of vendor onboarding, billing, revenue recognition, and approval workflows.
- Actively contribute to major system and transformation projects.
- Provide ongoing support to Finance users, resolving queries and troubleshooting issues.
- Develop training materials and deliver user training to improve adoption and knowledge of NetSuite functionality.
- Communicate effectively with stakeholders to ensure alignment of system capabilities with business objectives.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- Strong knowledge of financial accounting principles and a high level of finance acumen.
- Minimum 2 years’ experience as a NetSuite Administrator (OneWorld preferred).
- Broad hands-on experience across multiple NetSuite modules (e.g., Fixed Assets Management, Advanced Revenue Management, Projects, etc.).
- Proven experience working in a project environment, with the ability to balance BAU support and transformation initiatives.
- Experience with system integrations (APIs, web services, middleware).
- Strong understanding of NetSuite data model, workflows, and reporting.
- NetSuite certifications (SuiteFoundation, Administrator, or Developer) (desirable).
- Prior experience with vendor payment platforms (e.g., Tipalti) or expense management tools (desirable).
Benefits
- 25 days annual leave + public holidays, increasing with length of service.
- 4% matched pension.
- Income protection and life assurance.
- Access to our award-winning benefits platform.
- We take mental health seriously and have a dedicated EAP available 24/7.
- £100 allowance towards a fitness club.
- Dell discounts.
- Private Medical Insurance.
- Paid study leave + volunteering days.
- Car Scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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