Hybrid Member Solutions Assistant Manager

at Seattle Credit Union

• Job title: Member Solutions Assistant Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $33 - $48 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Seattle, United States

About the role

• Member Solutions Assistant Manager overseeing all collection activities, ensuring compliance and staff management. Driving quality control and innovative solutions while fostering team excellence and results.

Responsibilities

• Overseeing all activities related to the collection of accounts
• Perform quality control checks on collection activities, ensuring accuracy and adherence to established standards
• Actively engage and motivate department staff to help foster a culture of excellence and results
• Effectively manage direct reports, showing proficiency in setting expectations, delegating, organizing work, and providing constructive feedback in a timely manner
• Lead all department operations in the absence of the Member Solutions Manager
• Lead on all member complaint resolutions
• Produce various monthly reports to support department operations and decision making
• Provide staff training and make recommendations to the manager regarding staff development opportunities/needs
• Produce and recommend inventive solutions to a wide range of new and unique situations
• Lead by example in collecting from members at all stages of delinquency, up to and including charge-off
• Demonstrate excellent service skills in all interactions with employees and members
• Actively participate in the direction of department and determination of work assignments
• Able to function as primary or back up in all areas of collections, such as real estate, bankruptcy and repossessions, as needed
• Participate in the monitoring and updating of department procedures, compliance and risk assessments and make recommendations for improvements
• Supervise department vendor management, including the on-boarding of new vendors and on-going due diligence requirements
• Proactively engage legal counsel when warranted
• Handle all administration functions of the Temenos Lifecycle Management Suite, including managing open support ticket items
• Represent the credit union in court or at industry meetings and training conferences, when applicable
• Partners with internal and external clients using excellent written, verbal, and interpersonal communication skills
• Advances multiple projects and responsibilities simultaneously
• Demonstrates commitment to SCU values
• Analyzes and overcomes objections; demonstrates collaborative teamwork and critical thinking skills

Requirements

• Two years of college or equivalent work experience
• Minimum of 6 years collections experience; at least 3 years in a credit union or other financial institution
• Minimum 3-year experience handling repossessions, bankruptcy, and mortgage collections. Including forbearance and foreclosure
• Minimum of 3 years as a people leader
• Keen eye for accuracy and attention to detail
• Comprehensive knowledge of local, state, and federal regulations such as the Fair Debt Collection Practice Act, UDAAP, Reg Z, and Bankruptcy laws
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio)

Benefits

• employee-paid medical benefits
• 401k matching
• generous time off, such as for volunteering and even to celebrate your birthday