Hybrid MDS Sales Concierge

at BD

• Job title: MDS Sales Concierge
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Winnipeg, Canada

About the role

• Sales Concierge for Medication Delivery Solutions at BD, ensuring positive customer relationships and sales support in healthcare. Collaborate closely with Account Managers and conduct various customer support tasks throughout territory.

Responsibilities

• Support Customers with (but not limited to) inventory updates, backorder management, allocations, drop shipments, substitutions, product cross-referencing and rush shipments.
• Establish, develop and maintain strong relationships with key contacts within hospitals and with local distributors in the territory.
• On-site customer conversion support, when required.
• Sample order coordination.
• Processing of customer quotes.
• Support for regional conference planning, as required.
• Processing and dissemination of Notices of Conversion for supported territory.
• Management of BIC (BD In Service Consultant) travel and lodging including processing of payments, as required.
• Creation and dissemination to internal stakeholders of allocation and stock on hand reports, as required.
• Perform post conversion audits in assigned territory.
• Participate in 1:1 and/or monthly reviews with TMs and National Sales Manager.
• Overall Customer front line Support for Assigned Territory.
• Participation in RFP execution of the Pre, During and Post phases.
• With a thorough understanding of the customer and the portfolios, represent our value propositions to customer base within the territory.
• Uncover and share competitive intel and market insights.
• Adhere to all Company policies and procedures.

Requirements

• 2 years experience in a customer service, sales support, customer facing role within the healthcare industry.
• University or college degree.
• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.
• Knowledge and Skills: Ability to travel 20% of the time, including overnight travel.
• Strong knowledge of Microsoft Office software including Excel, Word, PowerPoint, Outlook.
• Ability to prioritize and multi-task to get things done quickly.
• Strong organizational and interpersonal skills with a creative mindset.
• Excellent verbal and written communication and presentation skills required in a variety of presentation settings.

Benefits

• A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.
• Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey.
• Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.