Operations Coordinator supporting client projects, coordinating requirements and monitoring execution. Create documentation and communicate with internal teams for project success.
About the role
- Manager overseeing specialty support and clearinghouse operations at Zelis. Leading operational teams and ensuring compliance with financial transactions and partnerships.
Responsibilities
- Lead and manage a focused teams responsible for Lockbox Reconciliation Operations
- Oversee daily reconciliation activities, ensuring accuracy and timeliness in financial postings
- Coordinate the preparation and validation of sworn statements in compliance with regulatory and client requirements
- Supervise the processing and support of Tax-related transactions and inquiries
- Provide operational oversight for electronic remittance advice (ERA) processing and troubleshooting
- Monitor performance metrics, identify process improvement opportunities, and implement best practices across specialty service areas
- Ensure compliance with internal controls, Standard Operating Procedures (SOP) regulatory standards, and client expectations
- Own and manage the Purchase-to-Pay (P2P) process for the team
- Act as the primary operational liaison for clearinghouse partners
- Facilitate cross-functional collaboration to resolve clearinghouse-related issues impacting transaction flow, data integrity, or service delivery
- Maintain documentation of clearinghouse processes, escalation protocols, and service-level agreements (SLAs)
Requirements
- Proven experience in healthcare payment operations, revenue management, or financial services
- Minimum of 8 years' experience in a customer management role required
- 5 + years' experience in a people leadership role
- Strong understanding of EDI transactions, particularly Electronic Remittance Advice (ERA) files
- Demonstrated ability to lead specialized support teams and manage cross-functional relationships
- Excellent communication, problem-solving, and organizational skills
- Familiarity with lockbox operations, tax services, and sworn statement protocols is preferred
Benefits
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
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