Marketplace Operations Associate managing vendor onboarding and order operations in real estate. Contributing to process documentation and automation for efficiency in a growing company.
About the role
- Operations Manager leading the US Operations team for Arta's financial services. Managing operational processes to enhance the end-to-end user journey and ensure compliance with regulatory requirements.
Responsibilities
- Lead and coach our US Operations team, ensuring that team goals align with overall company objectives. The US Operations team is lean but drives high impact within the business.
- Own critical operational processes in the areas of trading (across public/private markets and structured products), reconciliation, onboarding, customer risk assessment, account management and money transfers.
- Partner with our Operations, Product, Compliance, Customer Success and Engineering teams to anticipate future business needs and develop/enhance key processes. This involves navigating trade-offs across enhancing process efficiency, managing implementation complexity, maintaining robustness through control measures, optimizing the end-user experience and staying compliant with regulatory requirements.
- Coordinate the efforts of internal and external partners to investigate operational issues and implement preventive measures.
Requirements
- 6-8+ years of business operations experience in financial services, ideally in the investments space.
- 2+ years of people management experience.
- A strategic and hands-on leader who is adept at influencing stakeholders through clear communication.
- You thrive in a startup-like environment where not everything is black and white. You are comfortable adapting to evolving priorities, navigating ambiguous and complex problem spaces, running experiments, and staying optimistic through change.
- You have experience designing and implementing end-to-end operational processes with appropriate controls.
- You are passionate about financial services and technology.
- Strong understanding of investment operations across various asset classes is a bonus.
- Proficiency with SQL and setting up AI workflows are a bonus.
Benefits
- A competitive salary and benefits package, with ample opportunities for growth and advancement
- A vibrant and dynamic work environment where innovation, collaboration, and continuous learning are highly valued
- The opportunity to work with a diverse and talented team of industry experts, passionate about shaping the future of finance
- Hybrid work environment with micro-kitchen and lunch provided
- Robust health insurance offering for you and your family
- High deductible health plan available with health savings account contribution
- 20 weeks of parental leave
- 17 days PTO annually
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