Director of Service Operations managing Fort McKay branch performance and customer relationships at Finning. Championing safety, people development, and operational excellence in complex service environments.
About the role
- Operations Manager overseeing day-to-day operations at a Plasma Collection Center for global healthcare company. Ensuring donor safety and regulatory compliance while achieving production goals.
Responsibilities
- Responsible for all aspects of the donor center when the Center Manager is not present.
- Collaborates with Training and Quality staff to ensure that training and quality goals are met.
- Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
- Monitor and evaluate operations.
- Works with the Center Manager to develop action plans to maximize center efficiency and supervises the implementation of improvements.
- Makes critical decisions for the modifications of action plans.
- Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
- Partners with the Center Manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
Requirements
- Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field.
- Typically requires 3+ years of related experience in clinical or general business experience.
- Supervisory experience preferred.
- Experience in a medical and/or cGMP regulated environment preferred.
- Experience with plasma or whole blood preferred.
Benefits
- Medical
- Dental
- Vision
- PTO
- up to 5% 401(K) match
- tuition reimbursement
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