Sales Support Manager connecting Sales, Marketing, and Operations to enhance sales performance and agent engagement. Developing training and support plans to streamline execution and growth.
Responsibilities
Partner with leadership to translate business strategies into field-ready action plans.
Develop sales playbooks, scripts, and training materials to support consistent execution.
Design and deliver onboarding and training programs for sales reps and field teams.
Collaborate with marketing to produce collateral that meets field needs and supports campaigns.
Serve as the conduit between Sales, Marketing, and Operations to ensure alignment and responsiveness.
Support sales teams in understanding agent needs and overcoming objections.
Coordinate office visits, events, and educational sessions to deepen agent relationships.
Monitor engagement metrics and identify opportunities for targeted outreach.
Use CRM data to measure the impact of support activities on retention and growth.
Track agent satisfaction and flag churn risks.
Recommend retention strategies and maintain a log of support activities and outcomes.
Monitor CRM utilization by the sales team, ensuring accurate data entry, timely follow-ups, and adherence to pipeline processes.
Monitor key metrics such as lead conversion, funnel progression, and activity tracking; provide regular reports to leadership.
Partner with sales reps to optimize CRM usage for prospecting and retention, offering guidance and troubleshooting as needed.
Collaborate with marketing to align CRM-driven outreach with national campaigns, while focusing on execution through the sales team rather than building campaigns directly.
Operate within leadership guidelines while proactively suggesting improvements to sales processes, tools, and engagement strategies.
Requirements
5+ years in sales support, sales operations, or a related role
Experience working cross-functionally with sales, marketing, and operations teams
Proven track record of enabling sales growth through strategic support and execution
Strong project management and organizational skills
Excellent communication and interpersonal abilities
Ability to translate strategy into actionable field plans
Proficiency in CRM platforms (e.g., Salesforce) and campaign management tools
Analytical mindset with the ability to interpret data and generate insights
Comfortable facilitating training, onboarding, and field enablement sessions
Ability to travel regionally for field visits, training, and engagement events
Comfortable working in a fast-paced, matrixed environment
High level of autonomy with strong judgment on when to escalate
Benefits
EOE including disability/veteran
At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
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