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About the role
- Manager, Business Analysis providing techno-functional support for procure to pay applications like Coupa. Leading operational tasks and collaborating across teams at Mastercard.
Responsibilities
- Join our dynamic team providing techno-functional application support for procure to pay applications (such as Oracle, Coupa, etc.)
- Collaborate with technical staff, application end-users, business owners, and external vendors.
- Showcase robust functional knowledge across Source to Invoice/Pay functions, encompassing supplier onboarding, purchase requisitioning, contracts and purchasing (including category and catalog management)
- Manage the day-to-day administration and support, as well as delivery of projects and enhancements for the Coupa application at Mastercard.
- Participate in the definition and development of project requirements and analyze requirements to provide a recommended solution.
- Ensure successful project delivery including planning, schedule adherence, status reporting, escalations, testing, user approval, final corrections, and appropriate documentation.
- Design/Configure Approval chains, Punchout setup, Content groups, Custom Fields, Approval groups, Lookups, Requisition Forms, Process Automators, User administration, Custom Roles, Reports, SIM Forms, Homepage, Iframe and Panel Apps.
- Manage Audit reviews across multiple Coupa controls, Integration failures, Coupa Sandbox refreshes, Coupa compass portal.
- Training Internal Teams and Business owners around the best practices of the tool.
- Lead Operations and be the POC for any Operations questions from different business owners.
- Provide leadership, direction and supervision to staff, including their training and objective setting.
- Ability to influence business owners with new ways of working and provide use cases that will benefit their processes.
- E2E experience in configuring the Supplier Onboarding lifecycle within Coupa.
- Understand the Punchout lifecycle and own any new/existing Punchout setup requests, helping vendor to build cXML code and document test cases for UAT.
- Build Dashboards/Reports using Coupa Analytics and help business owners to take appropriate decisions.
- Be an active member within Coupa community and continuously check what Coupa is offering and have direct contact with Coupa Product team.
- Review Coupa release notes and provide business owners with a walkthrough of top enhancements that may impact or improve current processes.
- Look out for opportunities around automation within Coupa tool using Rest API’s , Process Automators, Opportunity Triggers etc.
- Understanding of AI/ML (machine learning) and provide recommendations on how to better connect using NAVI AI , CLMA AI..etc.
- Configure/Customize Sourcing Templates used as part of RFX events and provide recommendations on the best practices to leverage the module to its fullest potential.
Requirements
- Bachelor’s degree in management, technology, finance or equivalent combination of experience and formal education
- Coupa Technical Architecture Certification - Preferred
- Coupa modules Sourcing, CLMA, Analytics - Preferred
- Understanding of Walkme tool in-general is a plus.
- Procure to Pay experience
- Hands-on experience as a Coupa system Administrator.
- Hands-on experience on Coupa SIM module.
- Experience handling Sourcing and Contract life cycle management module
- Project Management experience handling mid to large sized projects.
- Hands on Experience in configuration of different Coupa modules (Sourcing, Contracting, SIM, Procurement)
- Experience in designing of Coupa integration with ERP/Middleware/3rd party applications via flat file or API's.
- Ability to troubleshoot Coupa operational issues and lead/assist application testing in medium to Large size projects.
- Act-As Coupa Subject Matter Expert (SME) with primarily responsibilities in support of Design around new features/handling mid to large size projects.
- Strong Verbal and Written Communication skills, with the ability to work with Business Owners at different levels.
- Collaborate effectively with Business Owners and be the POC for any training/configuring/designing related requests.
- Good Understanding of RPA / BOT's and how to utilize within the current state process to make Operations efficient.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
- many more
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