Design Program Manager at Persona overseeing brand design projects end - to - end, ensuring timelines and quality are met while collaborating with internal and external teams.
About the role
- Life Product Program Manager executing product launches with cross-functional teams at MassMutual. Overseeing project execution from concept to post-launch activities with a focus on collaboration and quality.
Responsibilities
- Oversee every phase of program execution—from initial concept and requirements gathering, through design, development, launch, and post-launch activities.
- Create an environment of collaboration, ownership and accountability within the core and extended teams to coordinate efforts, resolve conflicts, and drive results.
- Ensure stakeholders are actively engaged, proactively communicate program status, risks, and milestones.
- Partner with Head of Life Product to facilitate regular steering committee meetings.
- Ensure ongoing assessment of resource needs to ensure that program deliverables are met on time and within budget.
- Develop and manage detailed project plans, Gantt charts, and milestone trackers to ensure timely delivery and transparency.
- Identify, evaluate, and mitigate potential risks and issues that may impact program success. Develop contingency plans and escalate timely as appropriate.
- Monitor quality standards and ensure deliverables meet customer expectations, regulatory requirements, and organizational benchmarks.
- Ensure Program key performance indicators (KPIs) are shared across the team and there is alignment on success metrics for the program.
- Regularly report progress, outcomes, and lessons learned to stakeholders and leadership.
- Share in the ownership of the Product Development Lifecycle by championing a culture of ongoing improvement, leveraging feedback, data, and best practices to refine processes and enhance future program execution.
Requirements
- High School Diploma
- 7+ years of project/program management experience
- 1+ year product launch and go-to-market experience, particularly within financial services, Insurance or fintech.
- 5+ years of experience managing end-to-end product launches, from ideation through delivery.
- Advanced certifications in program or project management (PMP, PgMP, PMI-ACP, etc.)
- Experience in lifecycle product management within life insurance, health, or wellness products.
- Strong leadership, interpersonal, and communication skills, with the ability to influence at all levels of the organization.
- Ability to navigate ambiguity, manage competing priorities, and solve problems creatively.
- Track record of building high-performance teams and fostering collaborative environments.
- Analytical mindset with a focus on data-driven decision-making.
- Strong negotiation skills
Benefits
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
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