Program Manager overseeing critical software products for DoD customers at ARKA. Collaborating with cross - functional teams to ensure project success and strong client relationships.
About the role
- Program Manager managing Workforce Management operations at Rover, ensuring exceptional customer experience and maintaining efficient workloads for dedicated agents.
Responsibilities
- Develop & maintain long-term forecasting models, capacity planning and short term forecasting with high level of accuracy
- Create staffing forecast and schedules on a monthly basis in order to deliver optimized monthly schedules to operations
- Develop narratives and regularly advise leaders of changes in the business and performance
- Constantly evaluate and challenge current WFM strategies to also contribute to global best practice for WFM
Requirements
- 5+ years of robust, relevant WFM experience in budgeting, forecasting, capacity planning, scheduling, real time management and performance analysis in EMEA markets
- You are a builder at heart, creating new capabilities within WFM practise
- You are a storyteller through data, simplifying complex topics in a succinct way for the leadership
- You are biased toward action, a great collaborator, and a master disambiguator
- You never stop pushing towards excellence and challenge the status quo
Benefits
- Competitive compensation
- 401k match
- Flexible PTO
- Competitive benefits package, including medical, dental, and vision insurance
- Commuter benefits
- Bring your dog to work (and unlimited puppy time)
- Pet benefits, including $1,000 toward bringing home a new dog or cat
- Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
- Regular team activities performed in-person and virtually
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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