Client Implementation Manager leading complex financial services technology projects for State Street. Overseeing implementation programmes and collaborating with cross - divisional teams in London.
About the role
- Lead Implementation Specialist managing client projects for healthcare financial solutions at Zelis. Ensure successful delivery through project management, technical solutioning, and cross-functional coordination.
Responsibilities
- Lead implementation projects from initiation through go-live, ensuring delivery on time, within scope, and within budget.
- Develop and manage detailed project plans, timelines, and milestones using tools such as JIRA, Smartsheet, and Confluence.
- Send regular status reports to internal and external stakeholders, maintaining transparency and alignment.
- Keep project tools and documentation up to date, including issue logs, risk registers, and implementation guides.
- Identify, manage, and escalate risks and issues proactively to ensure timely resolution and project continuity.
- Facilitate client meetings and serve as the primary point of contact for clients throughout the implementation lifecycle.
- Ensure client satisfaction by providing clear communication, timely updates, and expert guidance.
- Collaborate with internal teams including Product, Engineering, QA, Sales, and Support to ensure seamless integration and deployment.
- Apply deep understanding of payment systems, APIs, file formats (e.g., X12, XML, flat files), and integration platforms to guide implementation.
- Troubleshoot technical issues and provide consultative support to clients and internal teams.
- Translate client business requirements into technical specifications and ensure alignment with Zelis platform capabilities.
- Support data mapping, transformation workflows, and configuration of system components.
- Represent the Implementation team in cross-functional initiatives and strategic projects.
- Contribute to the development of best practices, playbooks, and process improvements.
- Mentor junior team members and support onboarding and training of new hires.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience)
- 5+ years of experience in implementation, project management, or technical client services
- Strong understanding of payment processing, APIs, batch file transfers (SFTP), and data formats (X12, XML, flat files)
- Experience managing complex projects with multiple stakeholders; PMP or similar certification preferred
- Familiarity with project management tools such as JIRA, Smartsheet, Confluence, and Salesforce
- Ability to communicate technical concepts to non-technical audiences and translate business needs into executable plans
- Strong documentation habits and cross-functional collaboration skills
- SQL or database experience is a plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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