Systems Engineer at Quevera collaborating with experts to deliver innovative solutions. Join our dynamic team recognized as a top employer in the Baltimore/DC area.
About the role
- Knowledge Systems Analyst at KeyBank designing taxonomies, metadata, and data hygiene for analytics readiness. Supports governance, platform evaluation, and cross-functional knowledge delivery.
Responsibilities
- Connect system administrators, product owners, and enterprise knowledge stakeholders to translate business needs into technical solutions and content strategies
- Create and maintain taxonomies and controlled vocabularies (e.g., terms, tagging systems)
- Design and implement metadata and tagging strategies to enhance searchability, discoverability, and content retrieval
- Aid in modular content strategies, including chunking for learning materials, knowledge articles, and digital assets
- Define and uphold standards for metadata, accessibility, and content lifecycle management
- Collaborate with IT, communications, learning & enablement, and operations to deliver consistent, user-centric knowledge experiences
- Evaluate and recommend platforms for knowledge sharing, learning, and internal communications
- Own data hygiene processes: deduplication, normalization, enrichment for analytics and AI readiness
- Partner with SMEs and product owners to align tools, resources, and governance strategies with enterprise objectives
- Champion best practices in knowledge management, ensuring content is captured, structured, and delivered in scalable, user-friendly formats
- Prepare datasets for analytics and advanced computational systems
Requirements
- Comprehensive understanding and direct application of enterprise knowledge management principles and systems
- Proven experience in taxonomy development and metadata design across platforms (e.g., SharePoint, Jira)
- Familiarity with automation tools such as Microsoft Power Automate or Flow
- Strong communication skills with the ability to engage both technical and business audiences
- Experience preparing data for intelligent systems (cleaning, labeling, structuring) (preferred)
- Expertise in content strategy and modular learning design (preferred)
- Knowledge of enterprise search optimization and indexing techniques (preferred)
- Understanding of information architecture and UX principles for knowledge systems (preferred)
- Open to candidates within the United States; Hybrid requirement for Cleveland, OH, Buffalo, NY, or Albany, NY (onsite 2 days/week) and fully remote option if outside KeyBank’s geographic footprint
- Available for East Coast meetings (required)
Benefits
- This position is eligible to earn a base salary in the range of $71,000 to $80,000 annually depending on location and job-related factors
- Eligibility for short-term incentive compensation
- Eligibility for deferred incentive compensation subject to individual and company performance
- Please click here for a list of benefits for which this position is eligible
- Role-based Mobile by Design with mobile or home based options (work at a home office or in a Key facility)
- Flexible, inclusive work environment with opportunities to grow
- Supportive teammates and accessible leaders
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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