Level 1 IT Help Desk Support Engineer in a collaborative environment for an MSP. Supporting diverse clients, troubleshooting issues, and ensuring high service quality.
About the role
- Jr. Support Analyst providing technical assistance and administrative support for Collinson’s systems across the Americas. Handling hardware and software issues while ensuring high customer service standards.
Responsibilities
- Provide first-level technical assistance for hardware and software issues, including mobile POS and card reader devices
- Quickly comprehend existing tools, procedures and reporting processes
- Configure and troubleshoot mobile point of sale and card reader devices
- Resolve issues over the phone or via remote access in a timely manner and escalate them to senior team members (Tier II) when necessary
- Work closely with partners to implement or upgrade the technology, train personnel, and communicate clearly and concisely how the installed system functions
- Assist partners with technology implementation, upgrades, and training
- Provide administrative support to the end-users
Requirements
- Bachelor’s Degree or equivalent business experience
- Minimum of 1 to 3 years of technical and/or administrative support experience
- Bilingual (English/Spanish)
- Proficiency with Microsoft Office tools: Word, Excel, PowerPoint
- Proficiency with Microsoft Windows OS
- Proficiency with data analysis tools is a plus
- Proficiency with Android OS
- Basic networking skills
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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