Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Junior Service Desk Support Engineer providing first-level support for SEEBURGER Cloud Services. Operating & monitoring customer systems while ensuring technical and business-oriented issue analysis.
Responsibilities
- Provide first-level support for customer and system incidents, ensuring timely and effective resolution
- Operate & monitor SEEBURGER Cloud Services and organize remote sessions to customer systems, performing both technical and business-oriented issue analysis
- Keep customers informed and engaged by providing clear updates on their inquiries and issues
- Fulfill standard change requests
- Identify and suggest possible improvements on procedures to increase quality and efficiency
- Work as part of unified ServiceDesk, ensuring teamwork and seamless coordination with cross-functional teams for best customer experience
Requirements
- An enthusiastic individual who enjoys team collaboration and task diversity
- A reliable contributor who enjoys the freedom of scheduled shifts (based on 24/5 or 24/7 working model)
- A strong communicator with a customer-first mindset, ensuring technical solutions align with business needs
- Fluent in English, with excellent written and verbal communication skills
- A quick learner and analytical thinker with basic knowledge in:
- • Windows Server and Linux administration
- • Networking & Data Transfer
- • Communication Protocols
- • Databases (Oracle, MSSQL, Postgres)
- • Scripting or Coding
- Experience with SEEBURGER Software is a plus
- Familiarity with Amazon Web Services (AWS) is a plus
- Knowledge of German is a plus
Benefits
- 25 days off (up to 30 days off after 5 yrs.)
- Hybrid working model
- Appealing Christmas bonus
- Additional health and dental insurance
- 3 additional self-care days off
- Food vouchers
- Sports plan
- Referral bonus
- Team events
- Corporate discounts
- Transport and Internet expenses covered
- Internal/external top tier trainings
- LinkedIn Learning access
- Professional conferences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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