M&A Analyst/Associate focusing on renewable energy transactions, from analysis to closing. Collaborating on financial modeling and working closely with clients and senior consultants in a hybrid role.
About the role
- Infrastructure & Support Jr Analyst responsible for monitoring IT services and diagnosing incidents in financial solutions. Ensuring service level agreements are met with customer support responsibilities.
Responsibilities
- Monitorear los productos y servicios en operación.
- Diagnosticar incidentes ocurridos en la infraestructura o Soluciones.
- Brindar una primera respuesta al cliente, aplicar las Working Instruction del caso.
- Realizar el escalamiento necesario dentro del área de operaciones o desarrollo, garantizando el cumplimiento de los acuerdos de Nivel de Servicio.
Requirements
- Experiencia previa en soporte técnico, operaciones o monitoreo en entornos de TI, con un sólido entendimiento de los Acuerdos de Nivel de Servicio (SLA).
- Formación en Ingeniería en Sistemas, Electrónica, Telecomunicaciones o campo relacionado.
- Experiencia con sistemas de monitoreo (Cloudwatch, Zabbix, Grafana, otros relacionados).
- Familiaridad con plataformas de gestión de incidentes (Jira, ServiceNow).
- Uso de herramientas de análisis de logs (Dynatrace, ELK Stack, Splunk).
- Certificaciones en ITIL y herramientas de monitoreo (es un plus).
- Cursos en resolución de problemas y comunicación efectiva.
- **Disponibilidad:** Turnos rotativos 7X24
- Residencia en Bogotá para asistir dos días a la semana a la oficina.
Benefits
- Salud y Bienestar: Porque pensamos en nuestros equipos, contamos con diferentes planes de salud, los cuales están enfocados en promover el bienestar en la organización.
- Desarrollo personal y profesional: Estamos en constante evolución. Por esto, ofrecemos entornos, programas y políticas que garantizan el espacio y las oportunidades necesarias para ti🎓 Ruta de carrera.
- Flexibilidad y tiempo libre: Aquí encontrarás el tiempo que necesitas para recargar energías, además podrás disfrutar de un día libre en tu cumpleaños🥳 Modalidad de trabajo híbrido.
- Convenios: Ofrecemos diferentes convenios y descuentos.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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