ServiceNow Business Analyst responsible for translating business needs into functional requirements on the ServiceNow platform. Collaborating with stakeholders and developers to design solutions.
MH
Hybrid IT Systems Engineering Analyst – ServiceNow
Posted 6 months ago
About the role
- Subject Matter Expert in Digital Information Technology Strategy Implementation for ServiceNow. Developing strategies and hosting the AFRL ServiceNow within the Department of the Air Force.
Responsibilities
- Responsible for developing a comprehensive plan for consolidating, adopting, and hosting the AFRL ServiceNow instance within the SAF enterprise, ensuring strategic alignment with Dept of the Air Force (DAF) ServiceNow strategy and requirements.
- Responsible for developing a structured plan of action for new customer engagements and escalated ServiceNow implementations across AFRL to ensure alignment and delivery of ServiceNow solutions.
- Provide monthly progress reports detailing activities performed, accomplishments achieved, and any issues encountered.
- Develop a phased implementation approach for consolidation with clear milestones and identified risks with potential mitigations.
- Address data migration, security, user training, and organizational change management (OCM).
- Develop a recommended plan of action for training and OCM.
- Serve as the primary liaison between AFRL and SAF for matters related to the hosted ServiceNow environment.
Requirements
- 10 years relevant experience with Bachelors in related field;
- 5 years relevant experience with Masters in related field;
- 3 years’ experience with PhD or Juris Doctorate in related field;
- High School Diploma or equivalent and 15 years relevant experience.
- Active Secret level or higher security clearance
- Experience with design and deployment of an advanced ServiceNow application for a multi-client installation
- Experience with implementing and optimizing a Service Catalog solution
- Experience with managing cross-functional teams to implement ITIL processes in ServiceNow
- Experience with ITIL, RESTful APIs, SOAP, Agile (Scrum), DevOps, Jenkins desired
Benefits
- Competitive salary and benefits package
- Opportunities for career advancement
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