Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- ServiceNow Program Manager managing complex initiatives for Federal Government clients. Designing impactful programs and facilitating change while overcoming challenges in program management.
Responsibilities
- design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations
- organize and coordinate program objectives
- lead a team navigating requirements, budget constraints, and staffing challenges
- identify opportunities to grow the business by supporting client’s mission
- broaden expertise in problem management, strategic planning, reviewing contracts, etc.
- facilitate change and create impact while sharing knowledge and expertise of program management methodologies
Requirements
- 8+ years of experience in management of ServiceNow programs
- Experience writing reports for executive leadership
- Experience managing Federal contracts
- Experience with integrated project schedules and critical path management
- Experience developing and using Work Breakdown Structures and Work Packages
- Experience developing and implementing complex contract program initiatives, change control processes, and managing technical requirements
- Ability to review and comprehend Service Level Agreements and requirements documents
- Ability to analyze the performance of IT services using metric analysis tools
- Bachelor's degree
- Certified Project Management Professional (PMP) Certification
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards for exceptional performance
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