Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Experienced IT Technician providing hybrid support for clients in the Detroit Metro area. Responsible for troubleshooting, network setup, and client interactions in a fast-paced environment.
Responsibilities
- Work full time in the Detroit Metro area
- Shadow and learn during the first week
- Transition to an active role in troubleshooting and on-site projects during the second week
- Handle remote troubleshooting tickets and on-site visits in the following weeks
- Set targets for billable hours, increasing weekly
- Work closely with clients to guide purchasing decisions and implement new services
Requirements
- 5+ Office 365 and Windows Server experience
- 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
- 5+ Network Setup experience (installing AP's, switches, and firewalls)
- Extensive experience in virtualization and networking
- Above and beyond customer service
- Bachelor's degree
- IT-related certifications
- MSP Experience
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Full Time
- Dental & vision insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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