Technical Customer Support Specialist assisting customers via live chat and email. Joining a growing team at Oxylabs, focusing on customer service excellence in web data gathering.
About the role
- IT Support Specialist handling technical support requests in a hybrid environment. Collaborating with colleagues to ensure a seamless IT infrastructure while supporting users' technical needs.
Responsibilities
- You are the first point of contact for support requests via phone or the ticketing system
- You install, configure and update software applications
- You assist with hardware issues such as desktops, laptops, printers and other devices
- You manage user accounts and access rights
- You prepare and configure endpoints for new employees
- You document support requests, solutions and workflows in detail
- You escalate complex requests to the appropriate support level
Requirements
- You have completed vocational training in IT or hold a comparable qualification
- You have experience in an IT service desk or customer support role
- You have good knowledge of Microsoft Windows, macOS and Office applications
- You have a basic understanding of network technologies and IT infrastructure
- You are a team player, communicative and service-oriented
- You find pragmatic solutions and remain composed even in stressful situations
- You are eager to learn and adapt quickly to new technologies
- You are fluent in German and English
Benefits
- Attractive employee discounts on products from ESN & More
- Flexible working hours & remote work options
- Subsidies for mobility & fitness (e.g., Wellpass, Deutschlandticket)
- Company pension plan
- Workation options and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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