APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
About the role
- EMEA IT Support Engineer providing Tier 2/3 technical support for end users in Europe. Managing macOS devices and collaborating with global IT teams.
Responsibilities
- Provide Tier 2/3 technical support for end users in your region via Jira Service Management.
- Manage and maintain the macOS fleet through Jamf Pro, including enrollment, compliance, and patch management.
- Support Google Workspace administration (user lifecycle, mail routing, permissions, and group management).
- Administer SSO/MFA platforms (OneLogin or similar) — user provisioning and application assignments.
- Coordinate hardware logistics for your region — procurement, shipping, RMA, and local vendor management.
- Collaborate with global IT teams to ensure follow-the-sun coverage and consistent standards.
- Maintain asset records and documentation in our IT systems.
- Participate in global projects (automation, onboarding/offboarding improvements, and process documentation).
Requirements
- 4+ years in IT Support, Service Desk, or Systems Administration.
- Strong macOS expertise (Jamf Pro, ABM/DEP).
- Hands-on experience with Google Workspace and SSO/MFA platforms.
- Familiarity with networking fundamentals (DNS, VPN, etc.).
- Excellent communication skills and ability to work across time zones.
- (Preferred) Experience with automation/scripting (Python).
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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