Senior Energy Analyst at Gridcog focusing on the Iberian power market with responsibilities in sales and technical support. Engaging with clients while contributing to the clean energy transition.
About the role
- IT Infrastructure Analyst responsible for monitoring servers and reacting to alerts at Lotus ICT in Rio de Janeiro. Involves active directory management and basic network troubleshooting.
Responsibilities
- Monitor services, servers, and network (e.g., Zabbix/Grafana) and respond to alerts
- Handle incidents and requests via Service Desk (ITSM Helix), meeting SLA targets
- Administer Windows Server and Linux systems (users, permissions, services, logs)
- Active Directory (accounts, groups, basic GPOs)
- Basic networking: Structured cabling, TCP/IP, VLAN, DHCP, DNS, VPN, Wi‑Fi; connectivity checks and troubleshooting
- Backup & restore (Windows File Server and TrueNAS) and routine verification
- Virtualization (VMware/Hyper-V/Proxmox): creating/configuring VMs, snapshots, and templates
- Patching (WSUS/apt/yum) and asset inventory/CMDB
- Document procedures (runbooks) and contribute simple automations (scripts)
- Support deployment/migration projects (network, servers, cloud) and contingency testing
Requirements
- Technical course or ongoing degree in IT (Networks, Information Systems, Computer Science/Engineering, etc.)
- 1–2 years of experience in support/infrastructure
- Solid knowledge of operating systems (Windows/Linux) and networking
- Technical English for reading manuals and troubleshooting
Benefits
- Benefits card (multi-benefit card)
- Meal allowance of R$45.00 per day (no payroll deduction)
- Mobility allowance up to R$35.00 (no payroll deduction; may be subject to deductions as required by law)
- Education assistance
- Totalpass
- Vittude (online therapy with 40% discount)
- Christmas voucher
- Bonus for achieving targets
- Bradesco Health and Dental plan
- Day off on your birthday
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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