Real Time Analyst responsible for monitoring and improving KPI performance in customer support operations. Collaborating with team leaders and management in a dynamic, innovative environment.
About the role
- Functional Analyst bridging student services and system functionality for the College of Health Sciences at University of Alberta. Supporting student services portfolios and operational processes as required.
Responsibilities
- Serves as a bridge between business processes and system functionality.
- Configures Campus Solutions tables and third-party systems to support operations in alignment with business requirements.
- Initiates and coordinates operational processes (e.g., batch processes), taking into consideration operational requirements and timelines, as well as stakeholder impacts.
- Conducts first-stage investigations into issues raised by student services staff.
- Develops and maintains an in-depth understanding of current business processes for each faculty under the college.
- Builds meaningful relationships with client groups and stakeholders to provide day-to-day advice and support.
Requirements
- Related post-secondary degree or diploma.
- Minimum of two years of related experience working with student administration systems in a post-secondary environment (PeopleSoft Campus Solutions and/or Slate experience is ideal).
- Demonstrated competence and aptitude for working with technology.
- Business analysis certificate and knowledge of PSQuery, PeopleTools, PeopleCode, SQR, XML, SQL, HTML/Javascript, Google Suite, Tableau, FreshService and/or Adobe products are assets.
Benefits
- This position offers a comprehensive benefits package.
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