Global Workday Analyst providing technical administration for HR systems and ensuring optimal system support. Troubleshooting, training, and reporting across multiple Workday modules to enhance HR efficacy.
Responsibilities
Provide Workday training: Deliver stakeholder training for all levels of employees and produce/maintain Knowledge Articles and training materials as required.
Working with the wider HR Team: Ensure that the quality and consistency of system and process information is enhanced and maintained, investigating, and resolving system issues as they occur.
Service & Incident Management: Ensure operational effectiveness by managing the ServiceNow queue. Review, analyse, and troubleshoot Tier 1 & 2 support requests (e.g. security assignments, password issues, rescinds, and corrections), resolving them directly or delegating to Tier 3 as required.
Audit & Access Control: Take ownership of the creation and distribution of access management reporting to satisfy internal and external audit requirements. Regularly review system permissions to ensure compliance and maintain a robust audit trail.
Process Optimisation: Continually identify opportunities to drive automation, improve efficiency, and enhance the overall employee and HR experience.
Reporting & Analytics: Develop and maintain complex Workday reports (matrix, composite, dashboards). Use data to identify trends and add efficiency to support team procedures while ensuring strict data privacy standards.
SDLC Support: Partner with Global Solution Managers and technical teams throughout the system development life cycle, from requirements and design to testing and deployment.
Release & Update Management: Support semi-annual Workday releases and specialised system updates by performing regression and unit testing to ensure zero-impact transitions.
Data Management: Execute mass data loading strategies (Workday EIBs or equivalent) for business cycles, deployments, and Merger & Acquisition activities, ensuring high standards of data integrity.
Knowledge Management & Training: Produce and maintain Knowledge Base (KB) articles and documentation. Take an active role in user empowerment by designing, creating, and hosting engaging training sessions for stakeholders to drive system proficiency.
Cyclical Processes: Drive the completion of processes such as performance reviews, period schedules, and end-of-year time-off actions.
Requirements
2+ years of previous HRIS support experience at level 2 support, with Workday Functional Administration around HCM (hire to retire)
Experience managing service requests via a ticketing system (e.g. ServiceNow) and an understanding of Continual Service Improvement (CSI).
Have experience in processing Enterprise Interface Builder (EIB) for mass data uploads
Experience with other functional areas of Workday such as Access Management, Advanced Reporting
Experience with Learning Management Systems (e.g. Cornerstone), Recruiting/Referral tools, or Talent platforms (Career+).
Development of complex dashboards, matrix/composite reports, and experience with Workday Integrations.
Broad understanding of the HR lifecycle (Recruitment, Onboarding, Performance, Compensation, and Payroll) and how technology supports these functions.
Customer Focus: Understanding and regularly checking the needs of global HR partners and internal employees.
Communication & Facilitation: Confident in presenting complex system information clearly; comfortable creating training materials and hosting live training workshops for various stakeholder groups.
Technical Problem Solving: An analytical and creative mindset capable of troubleshooting complex system errors and data discrepancies.
Influence & Impact: Ability to communicate technical language to non-technical HR stakeholders to encourage system adoption.
Data Privacy & Compliance: High degree of discretion and understanding of Global Data Privacy Standards (GDPR) and the importance of rigorous audit reporting.
Agility: Comfortable working in a fast-paced, global environment with a willingness to learn and challenge existing processes and able to communicate expectations clearly.
Relevant/Desired Qualifications: Demonstrable experience working with Workday, Experience supporting multiple Workday modules
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