Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- Consultant/Business Analyst supporting ServiceNow implementation projects from consultation to live operation. Analyze requirements and optimize digital workflows within a diverse international environment.
Responsibilities
- You will support and shape ServiceNow projects from consulting and design through implementation to live operation
- You will analyze and design functional requirements in the ITSM, HR and/or Customer Service areas and implement them
- You will conduct business analyses to identify optimization measures for digital workflows
- Configuring and customizing ServiceNow modules is part of your responsibilities
- You will support the onboarding/mentoring of our Junior Consultants
- You will be responsible for managing (sub-)projects, stakeholder management and reporting
- You will independently and proactively help shape and continuously develop our ServiceNow service portfolio
Requirements
- Ideally, you have experience with ServiceNow or are motivated to acquire ServiceNow skills
- You have professional experience in software development, technology consulting and/or system integration
- In addition to technical skills, you also have domain experience—ideally in IT service management, HR and/or customer service
- You possess analytical and conceptual skills and enjoy acting as the interface between IT and the business
- You have a completed university degree
- You speak German at a business-fluent level and have good English skills
- Willingness to travel for consulting projects within the DACH region is acceptable to you
Benefits
- Attractive, performance-related compensation
- A family-friendly company with flexible working hours: remote, at client sites or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities—because our employees' know-how also moves us forward
- Exciting projects in an innovative and international environment using the latest technologies
- Teamwork is important to us
- Life is more than work, therefore we offer 30 days of vacation
Job title
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Experience level
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Not specified
Degree requirement
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