Manager, Account Management at Mastercard developing relationships with Community Institutions customers. Building strong relationships and implementing account plans for revenue growth and market share.
About the role
- Account Manager overseeing integrated supply chain initiatives for US Tool Group. Managing teams across various locations and ensuring customer satisfaction within the Southeast region.
Responsibilities
- Support and promote all corporate initiatives
- Manage Site Managers and other staff at various locations
- Identify, mentor, prepare next level of managers for advancement
- Ability to understand and write statements of work, developing the requirement and resources needed
- Ensure customer satisfaction
- Ensure contractual obligations are met
- Maintain/improve program profitability, on time payments and inventory management
- Respond to internal customers (24 hrs.)
- Manage activities of support staff and project teams to produce timely and accurate results.
- Proactively seeking new business opportunities for integrated supply, production cutting tool regrinding, and cost savings projects
- Establish & maintain productive, professional relationships with key customer personnel
- Responsible for gathering information required for building sites quarterly business reviews and delivery to the customer
- Customize presentations and information to meet and exceed customer’s needs and expectations
- Recommend solutions that best address customer’s needs
- Coordinate with other company personnel to ensure customers’ needs are addressed
- Manage sites Ecuador, Power BI, and Value Docs.
- Monthly report out to Senior Program Manager
Requirements
- Experience directly managing teams of at least 10 employees
- Experience managing projects, programs and employees remotely
- Experience maintaining vending equipment
- Knowledge of cutting tool, abrasive, MRO manufactures and basic application principles
- Good knowledge of industrial supply market and how that relates to the customer
- Knowledgeable with US Tool’s software systems and operational processes
- Strong analytic skills (Excel and data analysis)
- Excellent time management skills
- Active team participant and valued contributor
- Shares information and asks for feedback
- Considerate and draws team together
- Effectively plans and manages deliverable to the customer
- Creates timelines and keeps track of action items
- Manages day-to-day project activity
- Ability to understand the “big picture”
- Brings relevant issues to attention of leadership team
- Knows US Tool's project management system and templates
- Experience conducting presentations
- Strong problem-solving skills
- Ability to handle multiple projects
- Strong computer skills (MS Excel)
- Willingness to travel
Benefits
- Health, Vision, Dental and Life Insurance
- Competitive salary
- 401K benefit options
- Competitive vacation and holiday package
- Weekly Pay
- A work-hard play-hard environment
- Personal and professional growth, including Leadership Development & Coaching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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