Account Manager managing media outreach and developing social media programs at a public relations agency. Collaborating with clients to create impactful communication strategies.
About the role
- Incident Manager at Gainwell improving healthcare technology, resolving incidents, and leading cross-functional teams. Focused on AWS environment with a strong emphasis on incident management and service continuity.
Responsibilities
- responsible for identifying, analyzing, and resolving technical issues that disrupt operations in a timely manner
- verifying business continuity by coordinating response teams
- communicating updates to stakeholders
- implementing processes to prevent future incidents
- lead the incident management process and oversee team members involved in resolving incidents
- quickly detect service disruptions, assess their impact, and escalate critical incidents to the appropriate teams
- assemble and lead cross-functional teams to investigate, diagnose, and resolve incidents
- provide clear and timely updates to stakeholders regarding incident status, mitigation efforts, and resolution timelines
- conduct post-incident reviews to identify the root causes of incidents
- develop, document, and maintain incident management procedures
- track incident metrics, analyze trends, and generate reports
Requirements
- 10+ years of IT experience to include Incident Management experience resolving production issues in a Cloud (AWS) computing environment
- Experience working with AWS services, architecture and operation best practices
- Proficient in ITSM (IT Service Management) including incident management, documentation, and hardware
- Proficiency in incident response, infrastructure, ITIL, metrics, production environments, incident reports, and technical issues
- Experience working in a NOC (Network Operations Center) and SOC (Security Operations Center)
- Experience working in a client-facing role
Benefits
- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
- leadership and technical development academies
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