SAC Analyst managing customer complaints and inquiries for Caixa Residencial. Collaborating with internal teams to ensure quality and resolution of issues.
About the role
- Atendente Receptivo realizando atendimento para serviços automotivos em uma multinacional. Resolving customer doubts and managing service requests with a focus on quality care.
Responsibilities
- Provide exceptional customer service
- Open Service Orders (customer requests) and route them to the store nearest to the customer
- Answer customer inquiries and handle complaints
- Follow up with customers and internal teams
Requirements
- 18 years or older
- High school diploma or equivalent
- Proficiency in Microsoft Office (Office Suite)
- Easy access to the Alphaville area
- Flexible schedule availability
- Possess an up-to-date medical certificate documenting a disability (PCD)
Benefits
- Health and dental insurance
- Pharmacy discount program
- Gym discounts
- Meal or food allowance (meal voucher)
- Life insurance
- Employee discount club with savings on various products and services
- Psychological, legal, financial and nutritional assistance and support
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