Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
About the role
- Implementation Consultant responsible for AI solutions in legal operations at Thomson Reuters. Collaborating with corporate legal teams to enhance efficiency and implement tailored AI solutions.
Responsibilities
- Advise, guide, and configure AI-powered legal solutions using CoCounsel Legal
- Collaborate with legal operations teams to identify pain points for AI integration
- Produce accurate project costing and Statements of Work (SoWs)
- Configure client instances and manage end-to-end solution delivery
- Deliver tailored onboarding and training sessions focused on AI use cases
- Partner with Customer Success, Support, and Sales to ensure client satisfaction
Requirements
- 3–5 years of enterprise software implementation experience
- Strong understanding of corporate legal department operations
- Experience with AI-powered tools such as CoCounsel, Westlaw, Practical Law, or similar platforms
- Excellent communication skills
- Proven ability to manage multiple client accounts
- Familiarity with SaaS troubleshooting, browser settings, and web application performance
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) plan with company match
- Flexible vacation
- Two company-wide Mental Health Days off
- Tuition reimbursement
- Employee incentive programs
- Access to Headspace app
- Resources for mental, physical, and financial wellbeing
- Paid volunteer days off
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